Italian Speaking Client Services for Telecom Companies

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic and skilled Italian Speaking Client Services professional to join our team, specifically focused on servicing our telecom company clients in the dynamic online media industry. In this role, you will have the opportunity to utilize your language skills and customer service expertise to create meaningful connections with clients and provide them with unparalleled support. You will be at the forefront of facilitating seamless communication between our clients and their customers, ensuring that all inquiries are resolved swiftly and effectively. The ideal candidate will thrive in a fast-paced environment and have a genuine interest in the telecom sector. As a member of our team, you will play a crucial role in upholding our company’s commitment to excellence in client service while fostering long-lasting relationships and contributing to the overall success of our clients. Join us at The House of Mercier and be part of a dynamic and forward-thinking organization that values talent and innovation.

Responsibilities

• Serve as the primary point of contact for Italian-speaking clients in the telecom industry.
• Manage client inquiries and provide timely and accurate information to resolve issues.
• Build and maintain strong relationships with clients to enhance satisfaction and loyalty.
• Coordinate communication between clients and internal teams to ensure alignment and efficiency.
• Assist in the development and implementation of client service strategies to improve overall service quality.
• Monitor client feedback and make recommendations for enhancements to processes and services.
• Participate in training and development initiatives to stay updated on telecom industry trends and best practices.

• Fluency in Italian and English, both written and spoken.
• Proven experience in client services, preferably in the telecom or online media industry.
• Strong communication and interpersonal skills with an ability to connect with diverse clients.
• Proficient in using CRM software and other relevant client management tools.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• A strong commitment to providing exceptional customer service and achieving client satisfaction.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...