Support Lead

Job Summary

• 3–5+ years of hands-on experience supporting SAP TM
• Strong knowledge of SAP TM, including Freight Order Management, Transportation Planning, Charge Management, Settlement, and Master Data
• Good understanding of SAP TM integration with SAP EWM, SAP ERP/ECC and SAP GTS
• Experience in SAP TM configuration and standard customization
• Experience in incident analysis, problem resolution, and root cause analysis
• Ability to analyze business processes and translate business requirements into SAP TM solutions
• Experience supporting testing and production deployments
• Understanding of SAP standard functionality and enhancement concepts
• Experience working in Agile/ITIL support environments
• Ability to work independently and collaboratively in global, cross-functional teams
• Strong communication and stakeholder management skills
• Fluent English

Key Responsibilities

1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

Skill Requirements

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Other Requirements

• Experience in one or more full-cycle SAP TM implementations
• ABAP debugging and troubleshooting skills
• Knowledge of SAP Solution Manager, SAP Fiori, SAP S/4HANA, and SAP Cloud ALM
• Experience with interfaces (IDocs, APIs, middleware)
• Experience with change requests and minor enhancements
• SAP TM certification