- 10+ years of Microsoft Excel experience
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Experience working in Retail or Third Party sales
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Undiscovered Small Business Accelerator (USBA) helps drive the success of small businesses in the Amazon's Third Party US store. As a part of the USBA, Amazon builds its small business Growth Accelerator program, which provides access to resources, education and support that accelerates seller growth on the Amazon store. USBA is a relatively new organization fueled by the collective passion of its collaborators to create economic empowerment for the business owners most in need, and having fun as we refine the seller journey that allows these entrepreneurs to reach new levels of success on Amazon.
One of the key elements of the Growth Accelerator strategy is identifying the high growth potential sellers that will most benefit from the program’s curated set of investments. We seek a Sales Operations Manager to help us create this pipeline, lead recruitment and inspect our enrollment processes to ensure USBA is bringing in and developing best fit sellers. The ideal candidate is an innovative, results-oriented professional with an excellent understanding of the sales recruitment process of CRM tools, specifically Salesforce. This person will work closely with USBA leadership and cross-functional teams to create and support initiatives to drive long-term growth of our Accelerator programs by recruiting the sellers that most drive our growth goals. They are an excellent writer and communicator who works effectively with limited direction and exercises strong judgement. Executing at both a tactical and strategic level will be key.
Key job responsibilities
1. Facilitates pipeline creation and reporting through account identification and enrollments. Owns enrollment forecasting and capacity planning. Builds processes to support ingestion of qualified population into pipeline
2. Owns outreach to eligible sellers to drive program enrollment goals
3. Facilitates account transfer and enrollment to eligible partner programs
4. Proactively analyze business development processes and mechanisms for sub-optimal performance, with a focus on defect reduction and increased productivity
5. Partners with internal teams on seller deployments (i.e. surveys, seller benefits)
6. Manages outbound email campaigns to drive benefit adoption (e.g. driving sellers to take advantage of ad credits)
7. Manages relationships with cross-functional and external partners
8. Drives Salesforce experience: dashboard creation, data reporting, and data analysis