Sales Operations Analyst

Focused on analyzing business operations and reporting outcomes

Did you know that Netsmart is one of the top 25 fastest-growing tech companies in the Kansas City area? If that excites you, please read a little further! 

  

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!   

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.  

Sales Operations Analyst (Salesforce)

As a Sales Operations Analyst, you will play a crucial role in managing the Salesforce quote-to-cash process. The position provides the opportunity to make significant impact while developing a broad skill set. It requires collaboration across multiple teams to support key sales initiatives. This will include business requirement gathering, testing, documentation, and data loads. You will provide sales training and work collaboratively with Sales, Finance, Enterprise IT, and Product. Additionally, you will handle sales reporting, forecasting, month-end opportunity maintenance, ad hoc reporting requests, and new hire onboarding support for CareDimensions and Specialty Practices within Sales/BU.

We're looking for someone curious and logical, a self-starter who's great at problem-solving and isn't afraid to ask questions to find solutions. If you enjoy working with data, Salesforce, project management, and Excel, you'll do well in our environment that appreciates taking the initiative, thinking critically, and striving for meaningful outcomes.

Responsibilities:

• Compile and analyze sales data, discerning sales trends.
• Data cleanse and map to ensure Salesforce is updated in a timely manner.
• Proactively identify and implement data improvements, enhancements, and system customizations that meet business requirements to boost the quote-to-cash workflow.
• Create sales reports based on data and share insights with sales team.
• Project manage small to medium cross-functional quote-to-cash initiatives to ensure milestones and deadlines are delivered in a timely and accurate manner.
• Communicate with cross functional teams to ensure leaders and stakeholders stay informed of the progress and known risks.
• Provide documentation and training to newly hires to promote adoption to Salesforce best practices pertaining to their role.
• Support ad hoc reporting.

Qualifications

Required

• ​Bachelor's degree or equivalent relevant work experience.
• Proficient in Microsoft Office with advanced Excel skills.
• Salesforce experience.
• Demonstrated analytical and problem-solving abilities. 
• Effective and efficient communication skills and be able to organize, prioritize and schedule a high workload.
• Strong collaborative skills and the ability to communicate effectively with various audiences.

Preferred

• Experience with operational analysis including data collection, reporting and analytics

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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