Duties and Supporting Responsibilities
- Supervise the day-to-day operation of the Food and Beverage Department.
- Assist DOFB in controlling and analyzing on an on-going basis for the following:
- Guest satisfaction
- Merchandising and marketing on special project
- Operating costs
- Sanitation, cleanliness and hygiene
- Ensure optimum performance in specific areas as assigned in the above areas
- Handle, under the guidance of the DOFB, responsibilities such as hiring specific levels of employees, employee orientation, job performance appraisal, coaching to ensure appropriate staffing and productivity.
- Ensure job descriptions and brand standards pertaining to the Food and Beverage department are updated annually, or when necessary.
- Assist in the preparation of the hotel’s strategy plan, annual marketing plan, goal program and budgeting for the Food and Beverage Department.
- Plan in conjunction with the DOFB and outlet Managers activities, promotions, menu implementations according to the annual marketing plan
- Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations
- Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned
- Handle customer comments and complaints and take swift corrective action after consultation with the DOFB and department head concerned
- Conduct daily hotel tours to observe operational standards and difficulties and follow them up with the relevant Managers
- Listen to employee grievances and to take timely remedial action.
- Assist the DOFB in all administrative duties, including, but not limited to departmental checklists and departmental reports
- Inform the DOFB on a daily basis of all relevant information in operational and personal matters, including information, which does not require his action.
- Attend to and contribute to the Food and Beverage meeting.
- Assume the responsibilities of the DOFB in his absence.
- Perform related duties and special projects as assigned by the DOFB.
- Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards
- Foster positive thinking and motivation within all Food and Beverage outlets by giving active assistance and advice on more effective ways of running the outlets
- Ensure that positive working relations with non Food and Beverage departments are fostered giving co-operation at all times
- Ensure disciplinary and grievance procedures are properly adhered to and followed
- Write and proof-read memorandums, letters and menus of the department
- Be responsible for and accountable for the departmental operating budget
- Find ways to improve the efficiency of the operations, which will benefit our clients
- Find ways of maximizing and increasing sales and/or yield (in revenue centers)
- Find methods of reducing costs without affecting the level of service or product received by the guests
- Propose and initiate when approved, new services and products for our guests
- Ensure & monitor all the F&B related marketing & promotion message up to date
- Perform any other reasonable duties as required by the DOFB from time to time