MEM Jr. Support Engineer

This role is within our Modern Endpoint Management tower, part of the EMEA Modern Enterprise Services division and is located in Romania.

The Modern Endpoint Management (MEM) Jr. Support Engineer will perform technical, project, and support activities key to delivering Modern Endpoint Management Services to customers according to specific agreements with them.

Our new colleagues will be joining a 24x7 MEM Administration Team. This role operates under 24x7 rotating shifts schedule with 8 hours shifts.

Responsibilities:

• Responsible for monitoring, support, and maintenance of Endpoint Management solutions (ex. MS SCCM, Intune) and related IT infrastructures and technologies for our customers;
• Ensure focus on coordination, collaboration, and communication to achieve better synergies within Stefanini delivery teams and with customer IT teams;
• Ensure continuous and efficient operation of systems in scope through troubleshooting, diagnosing, and resolving incidents along with handling of routine maintenance activities;
• Collaborate with other Stefanini technical resources (SMEs, Engineering, etc.) when needed in the completion of deliverables;
• Maintain a good understanding of upcoming changes (i.e. MS 'Evergreen' concept) to in-scope solutions to facilitate organizational and user change management;
• Understand and leverage new technologies, as required to support the customer engagements.

• Experience in supporting large environments;
• Experience in Windows OS deployment, and troubleshooting;
• Experience in Microsoft System Center Configuration Manager operations: 
• Application deployments and troubleshooting;
• Application packaging and deployments. Reporting and compliance monitoring;
• Any other Endpoint Management solution experience is a plus.
• Knowledge of Azure Intune and Virtual Desktop Infrastructure is a plus; 
• Scripting experience using languages and environments such as CMD, PowerShell, .NET, VB, etc;
• Knowledge of TCP/IP networking, switches, routers, firewalls, and protocols; 
• Technical troubleshooting and debugging experience;
• Experience working with IT Service Management (ITSM) processes i.e., Incident Management, Request Management, Change Management, etc; 
• Experience working in ITSM platforms i.e., Service NOW, Microfocus, Remedy, etc; 
• ITIL Foundations certification is a plus.