Dealership:

Audi St. Paul

The Lithia Business Development Center Assistant Manager is responsible for assisting, development, process, management as it pertains to service scheduling and first maintenance conversion along with managing the BDC Admin Service Team.

The Lithia Business Development Center Assistant Manager reports to the BDC Manager.

The Lithia Business Development Center Assistant Manager assists in managing the Business Development Administrators in a store.

Position Overview

• Assist in leading customer relations process management at assigned store(s) by observing, installing, and training approved processes, to assure our customer’s perspective comes first.
• Assist in developing accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the BDC Manager, this will keep all team members actively thinking about our customers.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to validate online service appointments.
• Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Manager for further review.
• Utilize phone skills to set solid appointments with daily customer service call-ins, conquests, other generic leads and service and parts customers.
• Manage Service Pink Slip process daily/weekly to mitigate any technology issues.

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management – ability to prioritize workload and manage one’s own time
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills

Proficiency Standards

• Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
• Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
• Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader
• Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others

Lithia Hiring Requirements

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments)

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.