Account Manager, Membership Services - NY Liberty

BSE Global (“BSE”), parent company of the Brooklyn Nets, Barclays Center and Growth Properties; is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court.

SUMMARY

The New York Liberty service team is comprised of hard-working, high-energy professionals focused on building relationships with season ticket members belonging to companies, organizations, and individuals in the tristate area. This department plays a pivotal role in one of the company’s missions: We Create Memories. Be part of the fun and fast-paced team behind every single cheer!

The Account Manager, Membership Services is responsible for providing superior client service to all season ticket members, growing our business through high levels of client retention and revenue generation.

WHAT YOU WILL DO

• Provide exceptional client service by actively listening to, comprehending, and addressing the needs of Season Ticket Members.
• Handle and resolve all client complaints in a timely and professional manner.
• Apply knowledge of BSE assets and Season Ticket Member benefits to create unique and memorable moments for Liberty Season Ticket Members.
• Coordinate with other departments to ensure a quality Season Ticket Member experience.
• Retain and renew Season Ticket Members, while also exploring opportunities to generate additional revenue by upselling and expanding current memberships.
• Solicit and sell products and new ticket packages via client referrals and cold calling.
• Make sales calls and schedule face-to-face appointments to discuss accounts and promptly follow up with the appropriate action to move the sales process forward.
• Demonstrate the necessary ability and drive to exceed individual and team sales goals.
• Actively engage clients during member events and participate in department events.
• Inform management immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.

WHO YOU ARE

• Ability to create and maintain productive, positive relationships with individuals from a diverse array of backgrounds through strong communication and interpersonal skills.
• Keen attention to detail, strong conflict resolution, and decision-making skills.
• Positive, optimistic attitude with a solution-oriented mindset.
• Flexible and reliable standout colleague, always acting in the best interest of their department and the company.

WHAT YOU WILL BRING

• Bachelor’s degree required.
• 1-3 years of experience working in sales and/or client service (preferably for a professional sport franchise).
• Proven track record of successful sales experience required.
• Displays competencies in face-to-face presentations and event selling.
• Must have experience working with database applications.
• Proficient with Microsoft Suite and related software. Prior Salesforce experience a plus.
• Extensive sales prospecting-by-phone, cold-calling experience.
• Demonstrates a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives.

TRAVEL REQUIREMENTS

May be required to travel on rare occasions (<5% travel); trips may require air travel and/or overnight stay for one or more nights.

SALARY RANGE

$21.63 - $26.45/hr plus commission

WORK ENVIRONMENT

Works primarily in an office environment but is expected to attend Brooklyn Nets games and other events on evenings, weekends and holidays.

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion, gender, gender identity, transgender status, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, genetic information or any other characteristic prohibited by federal, state or local laws.